Artwork Damage Policy

Purpose

RedDOTvirtual™ is committed to safeguarding the integrity of every artwork entrusted to our platform. This policy establishes a transparent, fair, and consistent process for preventing, reporting, and resolving damage that occurs during shipping.

Scope

This policy applies to all artworks shipped by artists, studios, or fulfillment partners participating in RedDOTvirtual™ exhibitions, sales, or programs.

Artist Responsibilities

• Package artwork according to RedDOTvirtual™'s Packing Standards Guide.
• Provide pre‑shipment photos of the artwork and packing process.
• Use shipping methods that include tracking and insurance for the full retail value.
• Share tracking information with RedDOTvirtual™ immediately upon shipment.

RedDOTvirtual™ Responsibilities

• Provide clear packing guidelines and expectations.
• Communicate shipping standards to collectors.
• Coordinate damage claims, documentation, and communication between all parties.
• Maintain a damage log to improve future processes and identify patterns.

Collector Responsibilities

• Inspect the package upon delivery.
• Report damage to RedDOTvirtual™ within 24 hours.
• Provide required documentation (photos, description, packaging condition).

Insurance Requirements

All artworks must be shipped with insurance covering the full retail value. Insurance may be purchased by:

• The artist (most common), or
• RedDOTvirtual™ (billed to artist or collector)

Insurance is the primary payer for damage claims.

Damage Reporting Window

Collectors must report damage within 24 hours of delivery. Reports received after this window may not be eligible for insurance coverage.

Resolution Pathways

Minor Damage

• Artist repairs the artwork.
• Shipping costs covered by insurance or RedDOTvirtual™.
• Collector retains the artwork.

Major Damage

• Collector receives a refund (covered by insurance).
• Artist may receive compensation depending on insurer rules.
• Artwork may be returned or destroyed per insurer instructions.

Total Loss

• Full refund to collector.
• Artist compensated through insurance.
• Artwork is considered non‑recoverable.

Dispute Resolution

RedDOTvirtual™ acts as a neutral coordinator. Insurance carrier decisions are final.