Collector Damage‑Reporting Guide
If your artwork arrived damaged, we're here to help. This guide explains exactly what to do, what to document, and how RedDOTvirtual™ coordinates the resolution process with artists and insurers.
Following these steps ensures the fastest and fairest outcome for everyone involved.
1. Inspect the Package Immediately
Please inspect the outer box and inner packaging as soon as the artwork is delivered. Damage claims must be reported within 24 hours of delivery to remain eligible for insurance coverage.
- Check for dents, tears, punctures, or crushed corners.
- Note any signs of water damage or tampering.
- Open the package carefully and inspect the artwork fully.
2. Document Everything
Clear documentation is essential for insurance claims and artist support. Please photograph the following:
- The damaged area(s) of the artwork
- The entire artwork (front and back)
- The outer shipping box
- All inner packing materials
- The shipping label
The more detail you provide, the faster we can resolve your case.
3. Submit the Damage Report
Use the RedDOTvirtual™ Damage‑Reporting Form to submit your documentation. You will be asked for:
- Your contact information
- Order number
- Artwork title and artist name
- Delivery date
- Description of the damage
- Photos of the artwork and packaging
Once submitted, you will receive a confirmation email and a case number.
4. What Happens Next
After your report is received:
- A RedDOTvirtual™ staff member reviews your documentation.
- The artist is notified and provided with your report.
- An insurance claim is filed when applicable.
- You will receive updates throughout the process.
Resolution may include repair, replacement, refund, or insurance compensation depending on the severity of the damage.
5. Our Commitment
RedDOTvirtual™ is committed to fairness, transparency, and care. We act as a neutral coordinator between collectors, artists, and insurers to ensure the best possible outcome.
Thank you for your patience and for supporting independent artists.